Struggling to pay your water bills? Here’s how Severn Trent can help

Severn Trent’s ‘Help When You Need It’ scheme has more than quadrupled the number of customers receiving support with their water bills over the past two years.

The project is now on track to have 50,000 customers signed up, all receiving some form of support with their bills by March.

Mark Grice, external relationships manager at Severn Trent, says: “In just under two years we’ve gone from having 10,000 customers using our schemes to an amazing 45,000 people who are all getting help with their bills.

“At Severn Trent we’re very aware that people can struggle to pay their bills for a whole range of different reasons, which is why we’re proud to provide support to people who need it the most. We’re absolutely committed to reaching out to those who need our help, and our dedicated team will always be on hand for advice and assistance.

”Severn Trent’s ‘Help When You Need It’ project offers four different schemes – WaterSure, The Big Difference Scheme, Proactive Metering and Water Health Checks – with each one tailored to the needs of customers. For some, it might be a case of reducing usage in order to get bills down, while others just need help paying the bill.

“We’re very aware just how important water is to everyone, which is why we don’t want your water bill to be a burden or a worry,” said Mark. “Which is why we have these schemes in place, so we’d encourage anyone who thinks they may benefit from them, to get in touch with us and we’ll see if we can help.”

If you have a low disposable income, The Big Difference Scheme may be able to help. The scheme is open to all Severn Trent Water customers who are struggling to pay their water charges, whatever the circumstances.

The scheme run by Severn Trent Trust Fund can consider making a grant to meet water and/or sewerage charges due to Severn Trent if you are in hardship and unable to pay.

The trust can also help with water or sewerage charges which are collected by other companies or organisations on behalf of Severn Trent Water.

In certain cases, the trust can also consider giving some help to meet other essential bills, household needs or priority debts.

For more information about the Big Difference scheme and to apply, visit http://www.sttf.org.uk/getting-help/the-big-difference/ or call 0300 123 0890.