Victims across the West Midlands have lost more than £435,000 to courier fraud over the past year, according to new figures released as part of a nationwide crackdown on the crime.

The National Fraud Intelligence Bureau (NFIB), run by the City of London Police, recorded 1,797 cases of courier fraud across the UK in the last financial year, with total losses exceeding £21 million. In the West Midlands alone, 92 cases were reported, with victims losing an average of £4,700 each.

Courier fraud typically targets older or more vulnerable people. Criminals pose as police officers or bank officials, claiming the victim’s bank account has been compromised. They then arrange for a “courier” to collect the victim’s bank card, cash, or valuable items under the pretence of keeping them safe or aiding an investigation.

Khatija Nichols from West Midlands Police’s Economic Crime Unit described the scam as “a cruel and calculated crime” that exploits trust and uses fear and urgency to pressure victims into handing over personal items and information.

“Scammers pose as trusted officials and use urgency and fear to trick victims into handing over their cards, PINs, cash, or jewellery,” she said. “No bank or police force will ever send someone to collect your personal items. If you’re ever unsure, hang up and contact the organisation directly using a known and trusted number.”

Advice to Stay Safe

• Your bank or the police will never ask for your PIN or send someone to collect your card or cash.
• Hang up and call back on a known number, such as the one on the back of your card, or dial 159 to be connected to your bank.
• Don’t trust caller ID – fraudsters can fake phone numbers.
• Talk to others – particularly elderly relatives or neighbours – to raise awareness and help protect them.

Anyone who believes they’ve been targeted should contact their bank immediately and report it to Action Fraud at actionfraud.police.uk or by calling 0300 123 2040.

If you are in immediate danger or believe a fraudster may be on their way to your home, call 999.