Patient transport service changes coming into effect on 1st May 2017

The patient transport service across Birmingham is changing on the 1st May 2017 after the clinical commissioning groups around the city renegotiated the contract with West Midlands Ambulance Service.

How is transport being arranged?

You will be responsible for booking your own transport, or you can ask a family member, carer or a friend to do it on your behalf. You will need to make sure you have the following information to hand:

  • Name
  • Date of birth
  • NHS Number
  • Pickup address and postcode
  • GP name and practice address
  • Date, time and location of your appointment

Once transport is booked, what happens next?

Once the booking has been made, you don’t need to take any further action. It’s recommended you register for the text message service, this way you will receive a text message confirming your booking including any updates on the day of your journey.

Will my transport pick me up again?

Yes. All patients attending an appointment, and have transport booked with the service will have a return journey booked for them at the same time.

If I need transport in the future how will my eligibility be assessed?

Your edibility for transport will be checked by the booking staff everytime you book patient transport. This might be different to the service your currently used too. If you are not eligible for free transport you will be given details of local services that maybe available to you.

What if my circumstances change?

You can discuss any change in your circumstances when boking transport, staff will check against the edibility criteria and advice you if you are eligible for transport.

What happens if I live out of the area?

You will need to contact your local NHS Clinical Commissioning Group, also known as a CCG. They can advise you on what you need to do. You can get your local CCG contact details from your GP surgery.

If you have additional needs can I help someone to help me?

Of course, make sure you let the booking staff know what support you require.

I already have regular transport scheduled, do I need to do anything?

You will need to ensure you rebook every six months in order to maintain your regular transport requirements. If you have recently been discharged from hospital you will need to contact the patient transport booking team to re-activate your regular booking.

What can I expect from the new service?

Your time spent on the vehicle will be kept to a minium, with 95% of patients spending no more than 60 minutes on board for journeys that are less than 15 miles. The service will aim to pick you up within 30 minutes of your scheduled collection time.

How can I contact the patient transport service?

The booking office can be contacted on 0800 035 6511 from 1st May 2017. You can also contact West Midland’s Ambulance’s patient experience team on 01384246370 or email them at [email protected]